Call Center Service Representative
Articulate, motivated and customer-focused individual to handle inbound inquiries and outbound responses (both telephonic and written) regarding employee benefits. This position offers a great opportunity to enter a culture that provides employees with continued opportunities for growth and professional development. This position provides a competitive annual salary, a comprehensive benefits package, and a positive, supportive work environment.
Duties:
- Answer incoming employee calls and emails
- Resolve member enrollment issues and benefit inquiries
- Act as liaison with insurance carriers to resolve claim issues / questions
- Research contract parameters relating to a medical condition
- Contact providers and members to clarify benefits or coverage
- Maintain accurate and complete documentation of inbound and outbound calls in the database
- Locate network provider(s) via internet
- Communicate professionally with callers, healthcare providers, insurance carriers and clients
- Provide and verify information to explain processes
- Assist in creation and design of employee communications
- Perform general administrative duties to assist other team members
- Work Monday through Friday from 11:30 am to 8 pm.
- Contribute to team and organization’s goals
- Light receptionist duties
Qualifications:
- 1-2 years of experience in claims resolution or insurance customer service preferred
- HS diploma or equivalent is required (college degree preferred)
- Solid PC proficiency (MS Word, Publisher, Excel, Outlook, and Internet)
- Reliability and promptness
- Exemplary communication skills, oral and written
- Excellent listening and time management skills
- Ability to solve problems and make decisions
- Professional phone manner
- Patience and the desire to help others
- A positive, can-do attitude
- Ability to function as part of a team
- Attention to detail
- Willingness to work a flexible schedule during peak times when client need demands
Salary Range
$26,000 to $35,000 based on education and experience.